An Usher must be personable to provide positive customer interactions. They also must have conflict resolution skills to defuse angry patrons. While there aren’t many technical skills an Usher needs, they do have to have basic computer skills to scan tickets. Depending on their place of employment, they may also have to use seating plan software on daily basis. We broke down several Usher job descriptions to put together the following lists of core and advanced skills you should possess if you want to become an Usher.


Usher Requirements / Skills / Qualifications
Usher job description should include these common skills and qualifications:
  • Experience working in a customer service-based industry
  • Ability to work in a standing position for long periods of time
  • Exceptional interpersonal skills and a friendly demeanor
  • Interest in entertainment or the performing arts is preferred
  • Personal organization and accountability are required to ensure a positive experience for visitors
  • Knowledgeable about the venue as well as seating arrangements and exits
  • Ability to work well in a group and be proactive about the needs of guests
  • Able to work various shifts, weekends, possibly holidays and late nights
  • Reliability and promptness in arriving for scheduled shifts






  • Greet patrons upon entrance to the venue.
  • Take coats and hats and check them in coatroom.
  • Check tickets and provide guidance to seats.
  • Show patrons where to find exits, bathrooms, and concession stands.
  • Answer various questions.
  • Ensure all patrons' needs are met.
  • Seat patrons in an orderly fashion.
  • Distribute programs or event schedules.
  • Provide assistance to patrons with special needs.
  • Light the way with flashlights when patrons leave their seats.
  • Ensure exit pathways are properly lit.
  • Ensure nothing is obstructing exits.
  • Remove debris and smooth down wrinkles in rugs.
  • Help patrons down stairs or onto ramps.
  • Ensure everyone adheres to safety rules.
  • Stamp hands or give door checks to those needing to leave early but wish to return.
  • Hold doors open for patrons as they exit.
  • Clean lobby and place debris in trash receptacles.
  • Count and record tickets as they are collected.
  • Handle complaints or suggestions.